Presentation: Building a Voice Assistant for Enterprise

Einstein Assistant is an AI Voice assistant for enterprises that enables users to "Talk to Salesforce". Users can dictate memos, update Salesforce records and create tasks using natural language. Einstein Assistant pioneers the use of Voice and Natural Language Processing (NLP) to enhance the user experience by reducing manual entry and increasing the timeliness and volume of data capture.

In this talk, we will go through the high-level architecture and workflow starting from Automatic Speech Recognition (ASR) on device to using NLP for identifying entities and intents in a single dialog conversation text.

Come to learn our practical approach to implementing a Voice Assistant and the unique challenges involved in integrating with enterprise data. We will discuss further opportunities to improve on our approach. For example, we look at adopting a more general multi-task learning NLP model (see decaNLP.com) instead of a single task model to enhance NLP performance.