Speaker: Cindy Quach

In this data-driven age we are constantly collecting and analyzing monumental quantities of data. We want to know everything about our product, how our customers use it, how long they use it and more importantly is the product even working? With all this data, we should be able to answer all of these questions. But turns out, that’s not always the case. In this talk, we’ll discuss some of the common pitfalls that arise from collecting and analyzing service data such as only using 'out-of-the-box' metrics and not having feedback loops. Then we'll discuss some practical tips for reducing noise and increasing effective customer signals with SLOs and analyzing customer pain points.